Friendship

VACATION REBLOG (worth revisiting)

Who are your true friends and why are these friendships so important?

Friendships come in all shapes and sizes and it would be difficult to share my thoughts on all of them; therefore I will focus on just a few for this blog. I will cover these five:

  • Friendship with a life partner
  • A close friend
  • A sibling who is also a friend
  • Your parent as friend (I do not feel equipped to write about this matter from the parent’s point of view)
  • A co-worker who is a friend

My friends are extremely important to me. I hold my true friends near and dear and would do just about anything for them. The friendships I cherish the most were established many years ago, but having said that, I do have several friends that I only met recently. Six months ago I left a city I resided in for less than five years; yet several of my close friends live in Maine. You can gauge some friendships by communication (although some friends are better than others at this). When I moved overseas, there were individuals I expected to never hear from again and some that I thought would communicate regularly. As with many things in life, what I expected, has not panned out. Several people I thought would reach out, never have and others I that I thought were acquaintances have been great about staying in touch. Some people work hard at developing friendships and their persistence can pay off. These days you have to factor in social media, because it doesn’t take much effort to drop a line or two. I truly miss the days of letter writing; writing a letter took time and thought.

To be clear I am not writing about acquaintances (see 2.2 below): acquaintance əˈkweɪnt(ə)ns/ noun

  1. 1. knowledge or experience of something. “the pupils had little acquaintance with the language” synonyms: familiarity, conversance, conversancy, contact, acquaintanceship; More            
  2. 2. a person one knows slightly, but who is not a close friend. “a wide circle of friends and acquaintances” synonyms: contact, associate, connection, ally, colleague;   confrère “Mr Barnet was no more than a business acquaintance”

I am certain you all have many acquaintances; if you had an expectation that they would all be friends, you’d be in big trouble and extremely disappointed.

Friends With a Life Partner

This type of friend is quite unique due to the intimacy factor. Once you have been intimate with someone (and I don’t mean sex), it’s a game changer. I’m talking about a deeper emotional commitment where there is love and affection. Hopefully, because it matters if it’s true or not, you and your partner have shared moments, where at the time, you cannot imagine a deeper connection. Whether it’s a secret or a thought or a revelation, this kind of sharing creates a bond that can and often does, last a lifetime.

Even when there is a breakup, this close bond will ensure a lasting friendship — if you allow it to happen. Unfortunately, new partners are often intimidated by this kind of friendship and will not allow it. If you’re able to see past the jealousy, permitting your partner to be friends with ex-partners can enhance a current relationship. Your partner will see you as open and caring and trusting — all wonderful beliefs about your partner.

Keep in mind that none of us can be all things to all people. Your partner has limitations and expecting this individual to meet all of your needs is unfair and impossible. This is why it is dangerous not to have close friends outside of your relationship. Lean on others occasionally, it will make your relationship lighter, freer, and healthier.

Keep in mind that if you are outside of a relationship looking in, what you see from the outside is not always a complete picture. Couples have their own way of loving one another. Aside from physical and emotional abuse, which is never good, disagreeing and gentle prodding can be the sign of a healthy partnership.

A Close Friend

Your best friends (yes I believe you can have more than one) deserve a category all their own. Because we all know that if you have a life partner, that individual cannot and should not be able to fulfill all of your needs, emotional or otherwise. A close friend can provide an outlet for sharing and a different kind of important intimacy. It can be someone to talk to about your life partner or boyfriend/girlfriend (finding the right pronouns isn’t easy). With a close friend, no topic is out-of-bounds.

We all go through difficult periods in our lives (having just lost a dear pet, I’m feeling deep loss right now). A close friend will sometimes know you are in distress even before you know it. This person will be there to help you get through whatever difficulty you are experiencing. Refusing the help of a friend or pushing a friend away is never a good thing. A true friend is a beautiful gift and you can be sure that this person sincerely wants to help. Let this individual know that you appreciate that they are there for you and that you need them and want their love.

I like my privacy and I tend to grieve when I am by myself. A good friend will always allow you “alone” time. If you gently let your friend know that you just need a little time, they will give you what you need.

Caution:  Be careful to make sure that  sharing is reciprocated. There is nothing more annoying than a friend who only wants to discuss his or her own woes. Ask questions; show genuine interest and it will elevate the friendship.

Also, do not abuse the generosity of a close friend. Leaning on someone in a time of need is fine, but pick and choose when to lean. Being a constant burden will make a friend second guess the sincerity and value of the relationship. We are only human and all of us has a threshold. Keep your relationships strong by being considerate, nurturing and compassionate. Communicate your needs; assuming your friend knows, is an unfair assumption.

A Sibling

Who knows and understands you better than a brother or sister? Unless you were raised in a different household or there are many years between you and your sibling, this person can be a very close friend. I should not rule out a half-brother or sister who is a great deal older or younger. I had a half-brother who was 20 years older and before he passed away, we became very close. He was actually as much a mentor as a friend. I could share anything with him and he “got” me. The relationship was different from that of a parent because he didn’t feel the need to discipline or direct my behavior; it was all about the freedom to be who we were.

A sibling who doesn’t judge you, who accepts you for who you are and who provides a level of trust that is achieved in no other relationship, is a treasure to hold dear. I’m a lucky guy because I have a number of siblings I consider close friends. Unfortunately, I have also lost several siblings; these individuals have provided strength and love well beyond their passing.

Your Parent as Friend

It’s not easy being friends with a parent. Very few people I know are friends with their mother or father. When you are young, your parents are disciplinarians and when you get older they want what’s best for you and that often causes conflict. Being friends with your parents can be fulfilling. Practicing patience and forgiveness is key. If you keep in mind that your parents want what is best for you because their love for you is strong, you can be very close friends. You can confide in your parents, you can lean on your parents and you can usually trust your parents. Having a sit down after a disagreement can help both parties achieve a higher level of trust and understanding.

Of course there are always exceptions. My mother always told me that everything was her fault. She’d say this with a half-smile,

“Chris, save yourself money on therapy. I am to blame for all of your issues. Yell at me, lash out, be mad; then think about how much I love you and move on.”

She was a smart lady, my mom.

Friendship with a parent can go through stages of strength and at times this strength may waiver and that’s okay. Keep in mind that your parents won’t always be around. Bringing you into this world and keeping you safe are not easy tasks to manage. They want your friendship and they deserve it.

“My childhood was very colorful, and I am close friends with both my parents. We have no secrets.”

Rebecca Hall

A Co-Worker Who is Also a Friend

This can be an incredibly satisfying relationship because you often share so much in common with a co-worker. When you’re together socially it can be fun to gripe about your hours or your boss or your salary or your work environment or your benefits or your co-workers or all of the above.

Careful what you say and to whom at work; a true friend will be discreet and he or she will keep what you tell them to themselves. Such a friend is not easy to find; when you do, try your best to hold on to them.

There are those who believe you should not become friendly or be friends with someone who is higher up or subordinate. I have never felt that way. I think as with most things in life, it depends on the person. If your friend is mature and trustworthy, you’ll have nothing to worry about. If others at work have an issue with who your friends are, let them know (in a kind way of course), that it is not really their business. Still, perception and appearance are both important considerations. Managing all of this at work can be challenging. I believe it all boils down to personal integrity. You know who you are. If you are honest, thoughtful and appropriate, you should have nothing to worry about. Always remember that at the end of the day, the only person you truly have to answer to is yourself.

Separation from a Friend

As it goes with relationships, sometimes they go south. Of course it’s always better if you can repair the damage; however, that is not always possible. Some friendships grow toxic and if that becomes the case, I think it’s better to walk away. If you make that decision for yourself, it’s best to come clean with the individual. This business of just disappearing isn’t very fair to the other person and often, closure is necessary. Otherwise, you have this unpleasant, unfinished business hanging over you.

Call me a coward, but I often put my thoughts into writing and send an email or letter. This way I can be clear and provide the other person an opportunity to think about what I shared and respond. You can tell a great deal about a person by the way they reply. If they become very defensive, angry, and lash out at you, it validates your decision. If the person sincerely apologizes or asks to see you, it shows that they value your relationship and that they would like to patch things up. I find that the other person often feels the way you do and the friendship will come to an end. If you can work through it as mature adults, you’ll be happy you did the work.

For some, my desire to shed toxic individuals will come across as cold and dismissive. I have decided that I only have time for friends who are loving, forgiving, true, and real. I value my time on our planet and I’d prefer that my relationships be authentic and fulfilling. Divorce, partner or friend, is never easy, but sometimes it’s the only healthy solution. Don’t judge others or yourself, judging makes life burdensome.

Reconnecting

Sometimes years go by and you do not hear anything at all from an old friend and then suddenly, there they are sending you an email or calling you on the phone (a call is less likely these days; texting is safer). You wonder of course:  1) why you are hearing from them now? 2) should you respond? and 3) if you don’t respond will you wonder what it was he or she wanted?

People lose touch with one another for all sorts of reasons. Often, time goes by and one feels reaching out would be awkward and often it is. Be open-minded; reconnecting may be the best thing that ever happened to you. I have had former friends I was upset with contact me and frankly, I couldn’t recall why I was angry with them in the first place. That tells me something: it might have been something very small and petty and perhaps it’s time to get past it. Forgiveness has enhanced my life in so many ways.

I am not claiming to be a “friendship expert.” What I do know is that I have had a lifetime of meaningful friendships and without my friends, I would be a lesser person.

“No better relation than a prudent and faithful friend.”      

Ben Franklin 

“The best mirror is an old friend.”     

George Herbert 

“There is nothing on this earth more to be prized than true friendship.”     

Thomas Aquinas

Next week: Medeira, Portugal. I am excited to share this travel experience.

Do you have a story to tell or would you like to share some advice? Please add your thoughts in the comments section. Thank you.

Consumer Frustration

You Can Either Win or Give-in: Choosing Win

Always remember that your present situation is not your final destination. The best is yet to come.

Anonymous

At first I thought: are you really going to start pissing and moaning about anything other than our collective health and well-being? The answer is: yes I am. Keep reading if you are a frustrated consumer:

I consider myself a demanding consumer. I worked hard for what I was able to put away and when I’m spending money, I deserve nothing less than what I am paying for — whatever that may be. I’m going to address the way companies are handling customer service during the COVID-19 crisis. What was it like pre-virus and what is it like now? How are small businesses handling customer service? What has changed for consumers? What will this lead to? Who will be the winners and who will be the losers? How you can come out on top.

I write this piece as an older (not old), middle income consumer. I do not have the luxury of spending without giving thought to value and price. I’m not sure all that really matters; when you’re purchasing, you deserve a fair and reasonable response from the merchant or business you are dealing with, when something goes wrong.

Corporate Customer Service

Corporate culture in the U.S. centers around entitlement and political favoritism. If you follow the money, you’ll easily determine why they’ve been getting a pass and who gave it to them. Tax breaks, deregulation, Super Pac money, and corporate donations, all point to greed and screwing the consumer. How do you fight the big guys (yes, they’re mostly men)? All we have today is social media. Mainstream media is in the pockets of big business, making it difficult to rely on calling them or holding them accountable in the news. In truth, big business knows that they can lose millions in a 24 hour period if an embarrassing misstep were to occur. Consider posted videos in Walmart, Target or KFC, for example. Use social media to your advantage. I’ve gone so far as to send corporations a draft of what I might post or blog. It doesn’t always work, but it can be very effective.

Two short stories:

  • First: EasyJet cancels my flight and offers either a refund that you have to formally request or you can take a full credit voucher and an in-flight Bistro voucher (value $5) as a “thank you” for choosing the voucher. You get the credit voucher and you cannot book on-line, you must speak to a representative. You get the in-flight voucher; however, in order to redeem it for actually in-flight Bistro credit, you have to print out a form, complete it and then wait 30 days for the in-flight Bistro credit. I’m sorry but this is bullshit. When the airline cancels a flight, you should get an automatic refund and . . . if you get a thank you for taking a credit voucher, you shouldn’t have to fill out a form. Taking a voucher keeps the cash in the companies coffers. You should get the bleepin’ in-flight Bistro credit as soon as you use your credit voucher. I assume EasyJet expects most people to look at the form and delete it. Why would anyone want to fly with EasyJet again. After all this ranting, I have to say they’re still better than RyanAir. I may or may not complete the form for the inflight credit, I go back and forth; after all, it is my money.
  • Second: I contact Hotels.com because an IBIS Hotel in France cancels my reservation due to COVID and then IBIS informs me that I can only get a credit for future nights or wait for a refund (see below). Hotels.com tells me they cannot help me. I try to re-book my nights through IBIS and they are now up 40%. I don’t know why, but I thought they’d honor the original price I’d paid. They refuse to do just that, so I tell them I want a refund. They send me a regulation from the French government which dictates that they can refund me my money within 18 months of the booking; yes you read it correctly 18 months. Who the #@&*%! cares what the French government dictates, I want my money now. Companies demand to be paid at the booking to hold a reservation, however, you’ll take 18 months to return my money to me? I guess they’re hoping I die before the 18 months are up and the credit card I used to book is no longer valid. Why would I ever book IBIS again? As a side note: Hotels.com chat line is a quick and easy way to resolve issues and their reps are very understanding . . . for the most part.
From IBIS:

With reference to the French government order 2020-315, known as the “heritage order”. We must offer a voucher for all reservations canceled between March 1 and September 15, 2020. This voucher can be used for 18 months. At the end of these 18 months, we will refund you if it has not been used. We cannot refund you now.

I have many, many examples of ridiculous corporate shenanigans; I’m certain you do as well.

Small Business Customer Service

There is a special place in my heart for small businesses. Many are struggling these days and most have struggled in the past. Getting a business going is a huge risk and the hours one must put in are anywhere from 60 to 100 hours per week (firsthand information). I do whatever I can to support small businesses if and when I can. There are small businesses working hard to cash out and sell to large businesses; these businesses are less appealing to me. It’s usually the founders hoping to get rich and leave their employees fending for themselves.

Pricing is currently out of control in the States due to less competition in the marketplace. Consumers have fewer choices and they are forced to either pay more for less or get less for more.

I find customer service friendly and more accomodating with small business. There is more at stake and you’re usually not too many degrees away from the owner of the company. Often, if you can get to the owner, you’re more likely to resolve your issue. I don’t want more than I paid for, I want exactly what I paid for.

The risk of the company going out of business, is greater for small companies. Before you make a purchase, review their track record and read what other buyers have to say. The same is true for the hiring of small business professionals (e.g., accountants, lawyers, doctors). The more you take control and the more research you do, the more likely you are to come out a winner. I hired an attorney here in Portugal a few years ago who charged me five times the going rate for his services. It’s my fault because I paid it, but I will never refer him to anyone.

Frustration and Reaction

As you know I travel quite a bit. Years ago when I was in my twenties traveling to Europe (pre-Hotels.com) I noticed that a majority of the hotels I stayed in had twin beds. Sometimes they’d push them together for you and sometimes they would tell you they could not; sometimes they’d even make them up as a king (here they call this a double bed, in the U.S. a double bed is smaller than a queen, 54×75 to be exact). The truth is I hate twin beds. I’m 6′ tall and I weigh 200 lbs., a twin bed is much too small. When I sleep in one I feel like I’m 10 years old again. The first thing I do when I book is look to see if they have queen beds; fortunately more and more hotels are offering a queen. When I book a double bed, I often write the hotel to confirm. The following are the replies I usually receive:

  1. We cannot guarantee that we will be able to honor your request. When you check-in we will check availability.
  2. All special requests are subject to availability.
  3. You are confirmed for a double bed.

#1 & #2 are ridiculous. How do you put a man my size in a twin bed, especially when I am paying the same price for the room that a couple is paying. I noticed that boutique hotels are much better about either offering a queen bed or confirming a double. The point I’m making is that in 2020 with Airbnbs and other types of accomodations doing so well, hotels need to be stepping it up and offering excellent mattresses in the right size. And what’s with the crappy pillows?

I was with friends at a hotel is Vila Viçosa last week. They upgraded to a suite and their bed was so squeaky they had to move it onto the floor the second night — that’s just not right.

Choosing Win

It’s not rocket science; we all want to come out on top. In today’s world, if you do not speak up for yourself and demand excellence, you will be forced to settle for less. You have to go into every consumer situation with the knowledge that you may have to fight for what you’re paying for. This seems counterintuitive doesn’t it? We should always assume that will be be getting a quality product, excellent service, and the desire to keep a customer (loyalty). I’m afraid, for the most part, those days are over. There is so much competition for your dollar, you have to be at the top of your game. I always find it empowering to take on the big guns and win. Good luck and stay strong.